Back office ERP Support

Schedule: Flexible (may require morning or afternoon shifts)

Language: English – Fully Bilingual (Mandatory).

Position Overview

We are looking for a Senior IT Support professional with experience in ERP solutions to provide high-level technical support to both internal users and external clients. The ideal candidate will work in a dynamic, international environment, collaborating closely with global teams to ensure system stability and efficient issue resolution.

Key Responsibilities

• Provide Level 2 and Level 3 IT support to end users.
• Troubleshoot, analyze, and resolve incidents related to ERP systems.
• Manage and resolve support tickets within established SLAs.
• Communicate effectively with international teams and clients in English.
• Document incidents, solutions, and technical procedures.
• Contribute to continuous improvement of support processes.
• ...