Back Office Admin

Responsibilities

• Handle inbound and outbound calls related to customer enquiries, complaints, and feedback.
• Provide accurate, clear, and professional information to customers.
• Record, update, and maintain customer data in the system.
• Resolve customer issues or escalate to the relevant department when necessary.
• Prepare daily and weekly reports on calls and customer issues.
• Work closely with the team to achieve assigned KPIs and service level agreements (SLA).

Requirements

• Minimum qualification: SPM (Must pass sejarah)
• Good communication skills, both verbal and written.
• Able to communicate in English and Bahasa Malaysia (Mandarin speaking is an added advantage).
• Responsible, disciplined, and able to work under pressure.
• Able to work independently as well as in a team.
• Experience in a call centre or customer service role is an advantage.
• Fresh...