Job Description
Position Responsibilities:
- Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies.
- Provide Development for IT inspired change requests (nonfunctional).
- Keep production systems up, monitor, handle and address alerts.
- Part of On-Call Support rotation.
- Provide support and coordination of sophisticated infrastructure changes.
- Investigate root cause and work towards elimination of production interruptions.
- Liaison with other Manulife teams and vendors for production incident handling.
- Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures.
- Supervise for overall System Availability and Response Times.
- Review current software framework to identify defects and opportunities to improve performance and stability.
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