Job Description
We are looking for a B2C Operations Customer Expert I to join our customer support team. In this role, you will provide warm, friendly, and professional support to private customers over the phone in Italian, helping resolve issues quickly and ensuring a positive customer experience.
Starting date:10/August
What you'll do
- Handle inbound customer calls from private B2C customers
- Support customers with:
- device issues
- subscription problems
- billing inquiries
- general service questions
- Deliver an empathetic, helpful, and professional customer experience
- Identify sales opportunities and promote relevant products or services when appropriate
- Maintain a positive and customer-focused attitude in every interaction
What we're looking for
- Fluency in Italian
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