Job Description
E-commerce Customer Services Agent
Location: Marlow (Office Based)
Job Type: Full-Time, Permanent
Department: Operations
The Role
We are seeking a proactive and customer-focused E-commerce Customer Services Agent to join our Operations team. This is an excellent opportunity for an individual who is passionate about delivering outstanding customer service and enjoys working in a fast-paced e-commerce environment.
The successful candidate will be responsible for managing customer enquiries, order-related queries, returns, and complaints while ensuring a positive customer experience at every stage of the customer journey.
Key Responsibilities
Respond to customer enquiries via telephone, email, and customer service systems.
Handle general customer service requests and order-related queries efficiently and professionally.
Manage product returns and ensure all relevant systems are updated accurately and in line with company procedures.<...
Location: Marlow (Office Based)
Job Type: Full-Time, Permanent
Department: Operations
The Role
We are seeking a proactive and customer-focused E-commerce Customer Services Agent to join our Operations team. This is an excellent opportunity for an individual who is passionate about delivering outstanding customer service and enjoys working in a fast-paced e-commerce environment.
The successful candidate will be responsible for managing customer enquiries, order-related queries, returns, and complaints while ensuring a positive customer experience at every stage of the customer journey.
Key Responsibilities
Respond to customer enquiries via telephone, email, and customer service systems.
Handle general customer service requests and order-related queries efficiently and professionally.
Manage product returns and ensure all relevant systems are updated accurately and in line with company procedures.<...
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