B2B SaaS: Technical Support Engineer

🚀 Customer Onboarding & Deployment Specialist (B2B SaaS)

📍 India (Remote) | ✈️ Travel Required | 💻 Enterprise Customers

At Flowace.ai , onboarding isn’t about “installing software.”

It’s about earning trust , navigating complex IT environments , and helping organizations understand how work really happens.

If you enjoy solving real-world enterprise problems, working closely with HR + IT teams, and owning customer outcomes end-to-end — this role is for you.

🧩 What You’ll Be Doing

You’ll own the customer journey from first onboarding call to successful enterprise go-live .

🔹 Lead onboarding & enablement for SMB and enterprise customers

🔹 Configure productivity rules, attendance logic, shifts, privacy controls & reports

🔹 Deploy desktop agents across Windows, macOS & Linux (from 10 to 1,000+ machines)

🔹 Handle silent installs, MSI/...