Job Description
Lead B2B Customer Success at Tonal, focusing on operational excellence and account management. Drive retention and expansion for corporate wellness and hospitality clients through strategic oversight.
The Manager of Customer Success is a pivotal leadership role combining high-touch account management and operational execution. With a focus on improving retention and renewals, you will ensure Tonal's tech installations are seamless and fully utilized. Your responsibilities include managing a specialized team while architecting the operational playbook for sustained account growth.
Key Responsibilities:
• Lead a B2B Success team dedicated to account management
• Oversee the implementation of complex hardware installations
• Architect the operational lifecycle from onboarding to renewal
• Streamline workflows between Sales, Ops, and Logistics
• Analyze data to influence product and logistics roadmaps
Requirements:
• 3–5+ years in B2B Customer Success or Account ...
The Manager of Customer Success is a pivotal leadership role combining high-touch account management and operational execution. With a focus on improving retention and renewals, you will ensure Tonal's tech installations are seamless and fully utilized. Your responsibilities include managing a specialized team while architecting the operational playbook for sustained account growth.
Key Responsibilities:
• Lead a B2B Success team dedicated to account management
• Oversee the implementation of complex hardware installations
• Architect the operational lifecycle from onboarding to renewal
• Streamline workflows between Sales, Ops, and Logistics
• Analyze data to influence product and logistics roadmaps
Requirements:
• 3–5+ years in B2B Customer Success or Account ...
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