Job Description
Join Soucy as a B2B Customer Experience Representative. Utilize your communication and organizational skills in a role focused on enhancing client satisfaction and supporting sales.
You will serve as the primary contact for Soucy’s customers, providing a friendly and professional environment. This role demands a proactive approach in managing inquiries, supporting the Customer Experience team, and contributing to improved administrative processes. Your work will not only maintain high service levels but also build sustainable relationships with our clients.
Key Responsibilities:
• Greet customers and facilitate smooth check-in
• Manage and redirect incoming customer calls professionally
• Assist in optimizing service quality for client satisfaction
• Input and maintain data in relevant systems
• Collaborate on various administrative tasks and documents
Requirements:
• Fluency in French and working knowledge of E...
You will serve as the primary contact for Soucy’s customers, providing a friendly and professional environment. This role demands a proactive approach in managing inquiries, supporting the Customer Experience team, and contributing to improved administrative processes. Your work will not only maintain high service levels but also build sustainable relationships with our clients.
Key Responsibilities:
• Greet customers and facilitate smooth check-in
• Manage and redirect incoming customer calls professionally
• Assist in optimizing service quality for client satisfaction
• Input and maintain data in relevant systems
• Collaborate on various administrative tasks and documents
Requirements:
• Fluency in French and working knowledge of E...
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