Job Description
Responsibilities:
- Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions
- Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers
- Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc.
- Work with members of other teams to coordinate resolution of issues that are in their technical area
- Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices
- Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture
- Work within the ticketing system to monitor, track, and resolve client issues
Required Qualifications:
- ...
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