Job Description

Duration: 6 months
Location: Pune, Indore
Timings: Full Time (As per company timings)
Notice Period: (Immediate Joiner - Only)
Experience: 8-10 Years
Shift : Rotational Shift (Monthly)

  • Provide technical support to Business and enterprise-level customers using AWS services, addressing issues and queries in accordance with SLAs.
  • Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
  • Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
  • Manage support tickets efficiently and escalate to Tier 2 as required.
  • Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
  • Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.

Requirements

  • AWS Certifica...

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