Job Description

Lenovo PCCW Solutions is seeking a Service Delivery & Operational Excellence leader to oversee day‑to‑day operations across Cloud, Network, Systems, Security, and Applications, ensuring SLA adherence.

You will drive incident response readiness, post‑incident reviews, governance (SOPs, escalation matrices, RACI) and ITIL processes, plus service improvement initiatives.

Collaborating with NOC, SOC, CloudOps and vendors, you will ensure ISO 20000/27001 compliance and trusted service outcomes.

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