Job Description
The ideal candidate will have expertise in AWS Connect and AWS Code Pipeline, along with a strong background in Claim File Management. This hybrid role offers the opportunity to work on innovative projects contributing to the company's growth and societal impact.
Job Description
Technical Support: Provide guidance and assistance with Tier 1 and Tier 2 resources for AWS Connect application support
Ticket Management: Manage ticket queues and ensure accurate documentation and escalation of customer requests
Incident/Change Management: Follow defined Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
Customer Interaction: Communicate effectively with customers to resolve issues and provide technical guidance
Build and integrate omnichannel communication solutions (Chat, Email, SMS) using Amazon Connect.
Implement and maintain CRM integrations with Amazon Connect, ensuring seamless data flows betw...
Job Description
Technical Support: Provide guidance and assistance with Tier 1 and Tier 2 resources for AWS Connect application support
Ticket Management: Manage ticket queues and ensure accurate documentation and escalation of customer requests
Incident/Change Management: Follow defined Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
Customer Interaction: Communicate effectively with customers to resolve issues and provide technical guidance
Build and integrate omnichannel communication solutions (Chat, Email, SMS) using Amazon Connect.
Implement and maintain CRM integrations with Amazon Connect, ensuring seamless data flows betw...
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