Job Description

RED now has a new contract opportunity for an AWS Connect Architect to join one of our key partners for a new Member Engagement Platform transformation project.


The initial contract will be for 3 months.


This contract is to start ASAP and will be remote with occasional travel to Ireland

Specific skills/experience required:

  • Hands-on experience with Amazon Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services

  • Strong experience with Salesforce SCV integration, S3, CloudWatch and Amazon Connect APIs.

  • Strong experience in Dynamic and conversational IVR flow design using Amazon Lex, Polly, Lambda and DynamoDB.

  • Experience in speech analytics, transcription, and sentiment analysis using Contact Lens.

  • Experience with monitoring tools such as CloudWatch, CloudTrail, Datadog, etc.

  • Experience building integrations across WFM, CRM, Unified Commun...

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