Job Description
Job Description:
We are seeking a skilled and proactive AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.
Key Responsibilities:
Provide L2/L3 production support for Amazon Connect-based contact center solutions.
Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback
Manage and query Amazon DynamoDB tables for real-time data access and updates.
Collaborate with development and QA teams to ensure smooth releases and incident resolution.
Implement logging and alerting using CloudWatch and other monitoring tools.
Participate in on-call rotation and provide timely resolution to produ...
We are seeking a skilled and proactive AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.
Key Responsibilities:
Provide L2/L3 production support for Amazon Connect-based contact center solutions.
Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback
Manage and query Amazon DynamoDB tables for real-time data access and updates.
Collaborate with development and QA teams to ensure smooth releases and incident resolution.
Implement logging and alerting using CloudWatch and other monitoring tools.
Participate in on-call rotation and provide timely resolution to produ...
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