AWD business rule configurator

Role: AWD business rule configurator
Location: Columbus OH Onsite


JD -

Key Responsibilities

Business Rules & Workflow Configuration (Core)

• Configure and maintain AWD business rules for work routing, prioritization, assignment, SLAs, escalations, and exception handling across P&C workflows.

• Design rule-driven automation for:
• Eligibility/triage, queue assignment, skill-based routing
• Work item creation, status transitions, and trigger-based actions
• Diary/follow-up tasks, rework loops, and approval steps
• STP (Straight Through Processing) decisioning patterns where applicable

• Implement and maintain rule parameters, lookups, and decision tables with proper version control and traceability.

• Support process optimization by identifying bottlenecks, reducing touches, and improving cycle time using rule logic and configuration changes.

Requirements Tra...