Job Description

AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology-(WD81870)

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

  • Manage Workforce management, specifically roster schedule for SRE Operate
  • Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules
  • Manage training schedule effectively without impacting Operations
  • Provide metrics on productivity, efficiency, learning curve, areas for improvement
  • Work with governance leads to del...

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