AVP Continuous Improvement GRS BPO

Job Summary

Liberty Mutual's GRS Capability Center Operations (GRS- CCO) team is seeking a highly capable Continuous Improvement (CI) & Transformation project leader in AVP role to strengthen our transformation agenda with BPO partners across multiple locations.

This is a strategic global role as a key orchestrator between internal business stakeholders and Global Risk Solutions (GRS) BPO partners, ensuring strong governance, sustained engagement, and effective execution of BPO partners led transformation and continuous improvement initiatives.

The shortlisted candidate will have strong expertise in driving transformational projects, leading continuous improvement initiatives, and ensuring end-to-end project execution. The role requires excellent governance, project management, and stakeholder engagement skills, with a solid understanding of the insurance domain.

Job Duties

Key R...