Job Description

Job Overview:

The Assistant Vice President, Client Feedback plays a critical role in delivering an exceptional client experience by operationally executing and strengthening the firm’s closed-loop feedback program. This role is responsible for day-to-day management of client feedback responses, serving as a central coordinator between clients and internal subject matter experts (SMEs).

The AVP, Client Feedback focuses on operational excellence, troubleshooting, and proactive experience improvement, driving timely, thoughtful, and consistent handling of feedback, managing escalations, and maintaining strong governance across the feedback program. The role champions client-centricity and hospitality across the organization through action and influence.

Responsibilities:

  • Manage and triage incoming client feedback, ensuring timely acknowledgment, accurate routing, and closed-loop communication.
  • Serve as a quality control checkpoint for con...

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