Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Availability Manager Lead** to join our team in the **Annapolis Junction, MD**
**Responsibilities include but are not limited to:**
+ Lead a geographically dispersed team and serve as integral member of team operating from work centers in MD.
+ Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
+ Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
+ Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to...
**Responsibilities include but are not limited to:**
+ Lead a geographically dispersed team and serve as integral member of team operating from work centers in MD.
+ Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
+ Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
+ Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to...
Ready to Apply?
Take the next step in your AI career. Submit your application to ManTech today.
Submit Application