Job Description

Responsibilities:


Teams Rooms Hardware Support
  • Perform remote reboots, firmware updates, and configuration changes on MTR devices
  • Identify hardware failures and coordinate with on-site technicians or vendors for physical replacements when remote resolution is not possible
  • Maintain an accurate inventory of all AV/MTR hardware assets across sites
  • Monitor device health dashboards and proactively address alerts before they impact end users using third party and native tools.
    • Microsoft Teams Administration (Basic)
  • Verify Teams Rooms device sign-in status and troubleshoot authentication issues
  • Assist with Teams Rooms app updates and Windows OS updates on MTR devices
  • Validate meeting join functionality, calendar sync, and content sharing features
  • Escalate complex Teams backend or tenant-level issues to L3/Microsoft support
    • Microsoft Entra ID (Azure AD) - Basic
  • Verify an...

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