Automotive Technical Support Coordinator

The Technical Support Coordinator ensures the delivery of agreed services within their market/business scope, in accordance with the contractual agreement between a premium automotive manufacturer and MSX, with a primary focus on optimizing team capacity allocation while maintaining a high level of service aligned with customer expectations and agreed SLAs.

By ensuring daily performance achievement, resource optimization, and operational stability, the Technical Support Coordinator develops and maintains strong collaboration with all internal and external stakeholders.

Duties and responsibilities

• Manage his specific scope of responsibility (geographical and ticket types area) 
• Ensure the teams are providing the expected Technical Support service to the markets in line with the expected SLA 
• Responsible for: 
  • Quality check - Individual coachin...