Automotive Service Advisor

Key Responsibilities

Customer Handling & Service Management

• Greet customers professionally and understand their vehicle concerns
• Create accurate Job Cards and explain repair requirements clearly
• Provide transparent repair estimates, timelines, and approvals
• Maintain regular communication with customers on job progress
• Ensure customer satisfaction before vehicle handover

Technical Coordination

• Liaise between technicians, workshop foreman, and management
• Translate technical findings into simple explanations for customers
• Coordinate diagnostics, repairs, and quality checks
• Ensure work is completed according to workshop and brand standards

Billing & Documentation

• Prepare invoices and ensure accuracy of parts and labor charges
• Maintain proper records of job cards, estimates, and service history
• Follow up on payments, approvals, and warran...