Automotive Service Advisor

Service Advisor is the primary liaison between customers and the service workshop. They manage the entire customer experience—from vehicle intake and cost estimation to communicating technical diagnoses and delivering the completed car.

Duties and Responsibilities

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, region, or branch average.
• Ensure that all documents are accounted for.
• Greet customers in a timely, friendly manner. And let customers that are waiting in line know that they will be helped soon.
• Obtain and verify customer and vehicle information.
• Communicate with customers to determine the nature of the mechanical problem(s).
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus.
• Perform walk around inspection and document any dent...