Automotive Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (⚠️Automotive Industry Experience is REQUIRED)

Location: LATAM / South Africa

Hours Schedule: U.S. Business Hours (Exact schedule to confirm)

Compensation: $1300 - $1700

About Company and Role

The company is an e-commerce leader specializing in remanufactured automotive computer modules (ECM, PCM, TCM). Customers typically arrive with immediate vehicle breakdown needs, driven by high-intent Google Ads traffic.

The company is restructuring its 10-person in-house call team into a leaner, remote-first model. The goal: build a more reliable, higher-performing workforce while reducing overhead and expanding production capabilities.

We are seeking Customer Service Representatives who are bilingual, confident communicators, and skilled at handling high-intent customers in urgent situations. This role is not focused on hard selling; pricing is fixed. Instead, success depends on professionalism, em...