Job Description

Job Description

Advisors are responsible for managing the day-to-day contact duties with Cadillac customers across a wide variety of communication platforms. They are driven to provide support for their team leaders for Cadillac to be successful in building relationships with our customers, other team members, dealership personnel, Field organization, Brand Quality, and various General Motors Leaders. The end goal is to have a team of highly skilled Advisors who can universally assist Cadillac customers with any issues related to Customer Assistance, Marketing Support, EV or Connection Center questions, comments, concerns, issues, or feedback.

Responsibilities include:

  • Work together to create a team culture which puts the luxury customer at the center of everything we do while also delivering operational excellence and maintaining an engaging, vibrant workplace.
  • Timely case handling while always looking for appropriate and unique solutions fo...

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