Job Description

Responsibilities:

  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.

  • Deliver AI & Custom Services projects. E.g. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms.
    Provide customers with configuration advice and problem resolution on Five9 product.
    Give customized training to ensure customers have a thorough understanding of these solutions.
    Consulting engagements.
  • Effectively and succinctly communicate with both internal and external stakeholders.

  • Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.

  • Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and doc...

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