Job Description
We are seeking an experienced
Automation Engineer
to design and build a
comprehensive, AI-driven customer support system
that delivers 360° assistance to customers, subsidiaries, distributors, and internal teams — achieving a
maximum 2-hour response time
and
exceptional satisfaction
across all support channels.
Objective
Develop an intelligent support structure that ensures every inquiry — clinical, technical, sales, IT, or general — is efficiently managed, tracked, and resolved through
automated or semi-automated AI solutions , utilizing existing human resources to minimize additional hiring.
Current Challenges
Clinical questions receive no timely or structured response (Clinical Hotline, Case Desk, FAQs, or case database).
Lack of centralized
technical, digital, and lab support
covering case planning, design, and validation.
Delayed or missing responses to
gen...
Automation Engineer
to design and build a
comprehensive, AI-driven customer support system
that delivers 360° assistance to customers, subsidiaries, distributors, and internal teams — achieving a
maximum 2-hour response time
and
exceptional satisfaction
across all support channels.
Objective
Develop an intelligent support structure that ensures every inquiry — clinical, technical, sales, IT, or general — is efficiently managed, tracked, and resolved through
automated or semi-automated AI solutions , utilizing existing human resources to minimize additional hiring.
Current Challenges
Clinical questions receive no timely or structured response (Clinical Hotline, Case Desk, FAQs, or case database).
Lack of centralized
technical, digital, and lab support
covering case planning, design, and validation.
Delayed or missing responses to
gen...
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