At Your Service AYS Agent

We are hiring a full-time AYS At Your Service Agent

The AYS Agent is the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. The role ensures smooth communication, accurate information, and exceptional guest experiences.

Key Accountabilities

• Provide the highest quality of service to guests and fellow associates at all times.
• Pre‑arrival and reservation preparation.
• Room blocking, upgrading and rooms inventory support.
• Group, sales and inventory support.
• Chat, messaging and guest case management.
• Incident handling and documentation.
• Restaurant reservations and manning the phone.
• Take in‑room dining orders.
• Coordinate amenities for guest rooms.
• Process payments.
• Support service recovery communication.
• Follow all safety and security policies and procedures, rep...