Job Description

Asst. Tech Services

Experience : +3 years of similar experience

Functional Area : Technical Service

Qualification : Qualification - B.E. / B.Tech / Diploma.

Work Location : Mumbai - Maharashtra

Job Description :
  • Provide comprehensive user training on IVD platforms in the laboratory environment or in training Centre as well as troubleshooting customers technical issues and collaborate well with field application specialists to achieve customers’ service satisfaction. 
  • Determines Application solutions in accordance with product and customer specifications. 
  • Support field Application specialists and customers with clinical expertise. 
  • Provide evaluation, support for product comparisons, Report industry and market trends, Report client satisfaction and needs. 
  • Support customers over the phone if needed. 
  • Coordinate troubleshooting efforts with Service Engineers, ...

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