Asst. Manager / Manager Training

• Lead a Team of Trainers, Coaches, TL to enable training delivery.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
• Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment.
• Excellent communication and leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Strong writing and record keeping ability for reports and training manuals.

Skills Required:

• People Management
• Excellent verbal, written and interpersonal communication skills.
• Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
• Outstanding customer service skills and dedication to providing exceptional cust...