Job Description
Key Responsibilities:
- Front facing customer and will be first point on contact for transport related service queries
- Liaise with internal stake holders e.g. FTL operations team, PTL Operation Team, warehouse Team for smooth service to customer.
- Engage with DHL Transport and Warehouse team on daily basis for planning purpose
- Actively engage in customer calls (internal/ external) where DHL provides transportation service and help in mitigating and operational lapse/ exigencies.
- Coordinate with multi locations team for smooth operations.
- Provide seamless shipment visibility to customers through My supply Chain portal and track key shipments ensure that it meets customer expectations on the delivery front
- Provide inputs for performance Dashboard on various parameters and MIS for specific customer lanes.
- Transport Management Skills
- Monitor the Delivery KPI's ...
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