Job Description

Description


Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and Key Responsibilities:

 

  • Collect, analyze and report historical agent performance statistics
  • Responsible for maximizing efficiency and occupancy while meeting service objectives
  • Oversee analysis and reporting of employee performance including schedule adherence
  • Recognize and recommend operational and support improvements
  • Work with leadership on initiatives to support new business growth and overall operations
  • Assist with special projects a...

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