Associate Training Manager

Job DescriptionWork Experience: Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position.Language & Communication:- Should have good communication skills in English- Should have managed a group of TrainersResponsibilities:- To motivate, develop and mentor team members in a dynamically changing environment- Managed group of communication coaches- Ability to plan training & refresher communication- Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume- Must be able to coach & mentor the team on a regular basis- Must be ready to pick up & drive towards the smooth closure of escalated engagements- Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team- Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance- Ability to prepare & present SLA/KPI & other Metr...