Job Description

Our client has an opportunity available for an Associate Tele-underwriting Consultant based in Port-Elizabeth.

Requirements

  • Exceptional telephonic skills.
  • Knowledge or experience in health-related terminology.
  • Previous call center or customer service experience.
  • Matric with Mathematical Literacy or NFS achievement level 3.

Responsibilities

  • Perform outbound calls for confirmation of cover and other questions that may arise after the online capture of new electronic proposal applications on the system.
  • Ensure that agreed targets are met of the internal service level agreement.
  • Ensure quality assurance of all captured information and where necessary, escalating any issues appropriately.

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