Associate Technology Support representative

Description

The Associate Technology Support Representative is an entry-level position within the Global Technology Support Operations team, responsible for providing Level 1 global technical support to end-users across the MillerKnoll organization. This role focuses on handling basic IT inquiries, troubleshooting technical issues, and ensuring a smooth end-user experience while developing the foundational skills needed to progress within the Technology Support function.

As part of the global support structure, this role acts as a key point of contact for recording, routing, and resolving IT-related incidents and requests. The role operates in a matrix environment, collaborating with local team leads and managers in India, as well as remote technical leads in other regions. This role requires working in shifts that align with “out of business” hours in the US and includes weekend coverage. You will also be expected to work at the Herman Miller Plant locate...