Associate Technical Support Representative

Associate Technical Support Representative

About the job Associate Technical Support Representative

We're Hiring: Associate Technical Support Representative!

Job Summary:

As an Associate Technical Service Support Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.

Typical support calls are related to:

• Basic network connectivity
• Basic Windows user settings and configuration
• POS (point-of-sale) software application support
• Software Upgrades
• File sharing

Qualifications/Educational Requirements:

• At least 1 year technical and customer service experience , preferably in a cal...