Associate Technical Support Engineer

Job description

Summary of position: This position delivers effective technical customer support
to our rapidly growing customer base, delivering solutions to our domestic &
international end users while also supporting a wide range of technologies.

Responsibilities:

Essential functions and duties:

1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT. 

2. Works with existing team members to successfully triage tech support
tickets 

3. Provides responsive and exceptional support to customers

 4. Resolves escalated customer complaints without the need for team lead
intervention 

5. Documents troubleshooting and problem resolution steps 

6. Participates in providing training to customers if requ...