Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
Basic skills required :
Operating Systems: Windows, Unix/Linux, basic of z/OS
Ticketing/ITSM: Hands-on with incident, problem, change processes and tools
Deployment: Web/application deployment experience (configs, logs, rollbacks)
Technical skills required:
Mainframe: z/OS operations, COBOL, JCL, ISPF<...
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
Basic skills required :
Operating Systems: Windows, Unix/Linux, basic of z/OS
Ticketing/ITSM: Hands-on with incident, problem, change processes and tools
Deployment: Web/application deployment experience (configs, logs, rollbacks)
Technical skills required:
Mainframe: z/OS operations, COBOL, JCL, ISPF<...
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