Job Description

JOB TITLE

Associate Technical Support Engineer

JOB PURPOSE

END-USER Support – Field Support Engineer

QUALIFICATION

BE/BTech/Bsc/Diploma

EXPERIENCE

1 – 2 Years

REPORTING TO

Team Lead

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES)
  • Provide prompt and effective support for VIP users, ensuring minimal disruption.
  • Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
  • Install and troubleshoot Antivirus agents on the desktops.
  • Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
  • Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN issues).
  • Perform OS imaging, deployment, and configuration of new laptops.
  • Participate in bulk asset movement, including device preparation and deployment.
  • Perform spare parts replacement for laptops and...

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