Job Description

JOB TITLE

Associate Technical Engineer

JOB PURPOSE

Field Engineer – Hardware

QUALIFICATION

BE/BTech/BSc/Diploma

EXPERIENCE

1 – 2 Years

CERTIFICATIONS

Any Hardware Certifications

REPORTING TO

Senior Manager – Service Support

RESPONSIBILITIES

  • Candidate should be willing to work on field at customer premises
  • Candidate should be willing to work on Hardware deployments, parts replacement at customer premises
  • Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands‑On knowledge
  • Candidate will work primarily on HPE & Dell Servers, Storage, Tape Library, Hyperconverged Infrastructure hardware.
  • Render support and Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
  • Execute Health Check services and closure along with th...

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