Job Description
- What youll do:Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software.
- Diagnose and resolve technical issues related to operating systems, applications, and hardware
- Familiarity with basic networking concepts and protocols.
- Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
- Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational ef...
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