Job Description
Description
POSITION SUMMARY
Owens & Minor is looking for a NOC Analyst II to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices, Database and backup located in Owens & Minor locations globally. The NOC Analyst is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, database and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes.
ESSENTIAL JOB FUNCTIONS:
Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses.
Respond to alerts and event-generated incident tickets effectively and efficiently. Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents.
Escalate complex incidents to Networking, Server, and other resources in accordance with established proc...
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