Job Description

Description

POSITION SUMMARY

Owens & Minor is looking for a NOC Analyst II to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices, Database and backup located in Owens & Minor locations globally. The NOC Analyst is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, database and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes.

ESSENTIAL JOB FUNCTIONS: 

  • Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses.

  • Respond to alerts and event-generated incident tickets effectively and efficiently. Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents.

  • Escalate complex incidents to Networking, Server, and other resources in accordance with established proc...

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