Job Description

Job Purpose:

  • Ensures system readiness and continuity to support collections operations.
  • Performs day-to-day BAU operations for Collection System including user requests, parameter changes, file uploads, report generation and validation, Dialer and IVR administration, and other system configurations.
  • Acts as first-line system support for Collections-related issues.
  • Manages user access controls (creation and updating of user profiles), parameters requests (groups, agencies, dunning requests), and allocation requests in Collections Systems.
  • Provides on-call or weekend support as required to address system related requests and urgent business needs.



Job Requirement

  • sGraduate of any 4-year business course preferably in Computer Science, Information Technology or any related course
  • sKnowledgeable in data and reporting tools (e.g. Power BI, SQL, SAS, Snowfla...

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