Associate System Issue Analyst

What you will do

• Capture, drive and decide on compensation to customer claims in compliance with Claim Policy (low to medium complexity)
• Facilitate information to stakeholders on Technical Issues and claims. Ensure correct internal cost allocation.
• Secure data quality in Technical Issues, Consolidation, Claims and Market owned documents. Ensure correct Consolidation of Technical Issues
• Assess technical data and highlight trends and/or outliers to propose actions
• Analyze and identify process gaps to propose improvement actions
• Identify and take action to meet KPI targets
• Deliver basic claim training to organisation
• PSM Proficient knowledge, good understanding of company processes (such as Installation to Performance, technical issue management, and Accident & Incident) and works efficiently with company tools

We believe you have

• Bachelor’s degree in Information Technology, Com...