Job Description
Job Title: Associate Support Engineer
Organization Name: NEC Corporation India pvt. Ltd.
Reporting Relationship: Project Manager
Role Summary : We are seeking a highly motivated Service Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction.
Key Responsibilities :
Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA.
Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently.
Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps.
Analyze technical problems reported by end user...
Organization Name: NEC Corporation India pvt. Ltd.
Reporting Relationship: Project Manager
Role Summary : We are seeking a highly motivated Service Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction.
Key Responsibilities :
Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA.
Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently.
Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps.
Analyze technical problems reported by end user...
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