Job Description
Job Summary :
We are looking for a talented L1 Engineer to join our Fortinet TAC (Technical Assistance Center) team. The role involves providing advanced technical support for Fortinet products, handling customer escalations, troubleshooting complex issues, and ensuring timely resolution in line with SLAs. Key Responsibilities
We are looking for a talented L1 Engineer to join our Fortinet TAC (Technical Assistance Center) team. The role involves providing advanced technical support for Fortinet products, handling customer escalations, troubleshooting complex issues, and ensuring timely resolution in line with SLAs. Key Responsibilities
- Provide L1 technical support for Fortinet products: FortiGate, FortiManager, FortiAnalyzer, FortiAuthenticator, FortiMail.
- Troubleshoot and resolve escalated issues related to firewall policies, NAT, routing, VPNs (IPSec/SSL), and UTM features.
- Analyze logs, packet captures, and debug outputs to identify root causes of complex incidents.
- Assist customers by guiding them on troubleshooting steps and validating solutions.
- Replicate customer-reported issues in lab environments for deeper investigation.
- Work with L2 teams for unresolved issues, providing detailed case documentation.
Ready to Apply?
Take the next step in your AI career. Submit your application to Ingram Micro today.
Submit Application