Job Description
Join our team as an Associate Solutions Engineer and become a pivotal player in supporting enterprise clients with their technical challenges. You'll leverage your product-minded approach and exceptional communication skills to deliver creative solutions, going far beyond basic troubleshooting. Your proactive mindset and passion for customer experience will help shape the future of our client support.
Key Responsibilities:
Monitor client account usage and activity to identify patterns, trends, anomalies, and opportunities for proactive support.
Troubleshoot technical issues for enterprise customers, providing clear, actionable guidance and ensuring customer satisfaction.
Escalate intricate or unresolved problems to the Engineering team with thorough and precise documentation.
Maintain and continuously update technical documentation and the Knowledge Base to empower customer self-service.
Collaborate closely with cross-functional teams, sharing insights and feedback to...
Key Responsibilities:
Monitor client account usage and activity to identify patterns, trends, anomalies, and opportunities for proactive support.
Troubleshoot technical issues for enterprise customers, providing clear, actionable guidance and ensuring customer satisfaction.
Escalate intricate or unresolved problems to the Engineering team with thorough and precise documentation.
Maintain and continuously update technical documentation and the Knowledge Base to empower customer self-service.
Collaborate closely with cross-functional teams, sharing insights and feedback to...
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