Job Description

Job Description

  • 24×7 Monitoring of Mission Critical and Financial Applications. – i-e Transaction processing, Funds transfer, Direct deposit, Web Services and Applications, Mobile apps
  • Production services verification and ensuring successful delivery.
  • Problem Management (Reporting, Logging, and Tracking till resolution).
  • Incident Management (Open conf bridge and engage required resources for rectification in case of High severity issues), Escalation, Notification, SOE, RCA.
  • Data analysis (database and logs) and reconciliation of data.
  • SLA Management (Maintaining Service Level Agreement for clients).
  • Prepare Business Matrix and Reports for Higher Management.
  • Maintenance Management (Internal/External Notifications, Tracking and Timely Execution).
  • Maintain different matrix/data to support our daily operations.

    • We are looking for

  • Education:<...

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