Job Description

Job Purpose and Impact

The Application Support Analyst, will support the delivery of information technology service operations, which primarily consists of being responsible for the performance of internal and external service providers. In this role, you will apply general knowledge of information technology to build partnerships with vendors & businesses as well as internal information technology platform teams. By understanding business requirements, you will continuously improve the effectiveness of end to end information technology services inclusive of applications, infrastructure and security components.

Key Accountabilities

  • Auditing of the tickets for process and quality adherence based on the defined parameters.
  • Publishing the Audit findings to the ERPF Instance Service Delivery team.
  • Push for mitigation of structural process gaps by highlighting noncompliance areas.
  • Management of data in Service Managem...

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