Job Description

Responsibilities:

  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Directing system testing and validation procedures.
  • Directing software programming and documentation development.
  • Consulting with departments or customers on project status and proposals.

Qualifications:

  • Bachelor's degree in computer science or related degree.
  • Knowledge of the software development life-cycle.
  • The desire to work in a fast-paced environment.
  • Ability to develop unit testing of code components or complete applications.
  • Creativity is always a plus.

Experience with some of these components in Genesys PureConnect (Interactive Intelligence) or Genesys Cloud:

  • Telephony concepts
  • Interaction routing
  • Queue functionality
  • Genesys Handlers
  • Integration with Salesforce Object Routing
  • C,SIP,...

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